I. Preliminaries

Don't just drop your vehicle off at the nearest establishment and hope for the best. That's not choosing a shop, that's merely gambling.

• Read your owner's manual to become familiar with your vehicle and follow the manufacturer's suggested service schedules.
• Start shopping for a repair facility before you need one; you can make better decisions when you are not rushed or in a panic.
• Ask friends and associates for their recommendations. Even in this high-tech era, old-fashioned word-of-mouth reputation is still valuable.
• Check with your local consumer organization regarding the reputation of the shop.
• If possible, arrange for alternate transportation in advance so you will not feel forced to choose a facility solely on its location.

Once you choose a repair shop, start off with a minor job; if you are pleased, trust them with more complicated repairs later.

II. At the shop

• Look for a neat, well-organized facility, with vehicles in this parking lot equal in value to your own and modern equipment in the service bays.
• Professionally run establishments will have a courteous, helpful staff. The service writer should be willing to answer all of your questions.
• Feel free to ask for the names of a few customers. Call them.
• All policies (estimated repair costs, diagnostic fees, guarantees, methods of payment, etc.) should be posted and/or explained to your satisfaction.
• Ask if the shop customarily handles your vehicle make and model. Some facilities specialize.
• Ask if the shop usually does your type of repair, especially if you need major work.
• Look for signs of professionalism in the customer service area: civic and community service awards, membership in the Better Business Bureau, AAA-Approved Auto Repair status, Blue Seal of Excellence Recognition Program status, and customer service awards.

The backbone of any shop is the competence of the technicians.

• Look for qualified technicians as evidenced by trade school diplomas, certificates of advanced course work, and ASE certifications – a national standard of technician competence.

III. Follow-up

• Reward good service with repeat business. It is mutually beneficial to you and the shop owner to establish a relationship.
• If the service was not all you expected, don't rush to another shop. Discuss the problem with the service manager or owner. Give the business a chance to resolve the problem. Reputable shops value customer feedback and will make a sincere effort to keep your business.

Source: National Institute for Automotive Service Excellence (ASE)